FAQ
Frequently Asked Questions
01
What materials are your jewelry pieces made from?
Our jewelry is crafted from high-quality S925 sterling silver, ensuring durability and brilliance.​
03
What is your shipping policy?
Our shipping policy follows the guidelines set by Shopee. We offer [standard/express] shipping options, and delivery times may vary depending on your location and Shopee's logistics partners.
05
Do you offer gift packaging?
Yes, all our jewelry pieces come beautifully packaged, making them perfect for gifts. If you have specific gift packaging requests, please let us know.
02
How should I care for my jewelry?
To maintain the beauty of your jewelry, we recommend storing it in a cool, dry place and avoiding exposure to chemicals, perfumes, or cosmetics. Clean with a soft cloth to retain its shine.
04
Do you have a physical store location, or are you online-only?
We are currently an online-only store, allowing us to reach customers nationwide and offer the best prices for our luxury pieces.
06
Do you offer wholesale or bulk ordering?
Yes, we offer bulk ordering for special occasions or events. Please contact us via email at phyinnstones@gmail.com to discuss your specific requirements.
